FAQs

Not at all, the simulator session is tailored around an individual’s needs, whether you are a beginner or a pilot. The session will be conducted with a flight brief beforehand, which gives the instructor an indication of your level of experience prior to commencing the session.

In order to get the best from your experience, we recommend that you are at least 150cm tall and guests must be at least 10 years of age.

All participants under the age of 16 must be accompanied by a responsible adult over the age of 18.

Because the cockpit is a genuine 737 scale replica, it may not be suitable for people of certain body dimensions (height or weight). The space available is compact and if you are in any doubt as to whether you will be able to use the simulator, we recommend that you get in touch with us before your booking.

Please note that a degree of physical mobility will be required in order to manoeuvre into and out of the cockpit.

The simulator is a fixed base simulator which is suitable for most individuals. However, it may not be suitable for anyone with sensitivity to strobe lighting effects, or back or neck problems. It is your responsibility to ensure that you are in good health before booking to use the simulator.

Each booking is for a minimum of one hour, which will include a five minute pre-flight brief and debrief.

Yes, our experiences can be bought direct or as a voucher to be redeemed within 12 months.

Please call us on 0333 5678 737 to book your simulator session.

Please note that third party vouchers may be limited to particular dates and times, which will be outlined in the terms and conditions.

We accept all major credit and debit cards and payment must be completed in full at the time of booking.

Regrettably, we are unable to accept cash for bookings.

Where bookings are made via the telephone or our online booking system, you may cancel your booking at any time up to 14 days after the booking is made and you will be entitled to a full refund, save for where a booking is made less than 14 days after the date of purchase.

For all other cancellations you must give us at least 48 hours’ notice. If less than 48 hours’ notice is given, we will charge you the full amount of your booking. We reserve the right to charge a rebooking administration fee of £10. Should you not wish to rebook, no refunds will be given.

Should you decide to cancel a flight voucher, you can do this up to 14 days from the date of purchase.

The simulator is incredibly busy and we are often booked up weeks in advance. Whilst it may be possible on limited occasions to accommodate walk-ins, we strongly recommend that you book in advance to guarantee availability.

Yes, you may bring up to one additional person to sit in the cabin free of charge. Additional spectators may sit in the cabin of our Boeing 737 simulator at a charge of £10 per person.

We have hot drink facilities on site. There are a number of establishments within a five minute drive of our site, including Costa Coffee, Starbucks, Taco Bell, Greggs, KFC, Dearne Valley Farm and Dunkin’ Donuts.

Yes, there are two large free communal parking areas on site.